Easy Returns

Give your customers the ParcelPoint returns experience.
They'll thank you for it.

Sign up online today

Exceptional customer

80+ Net Promoter Score, the best in the market

Flexible platform
for retailers

Simpler returns management, with no need to integrate

Low flat-rate

Options for retailers of all sizes, with any returns policy

Trusted by the world's leading e-commerce brands

...and many more

The ParcelPoint customer experience difference

Extended-hours, without
the queues

Quick and easy drop-off at 1,400 local stores, open when the post office is closed

Tracked for peace
of mind

End-to-end tracking, with a digital receipt as proof of sending

customer service

Friendly in-store service and 7-day customer support

80+ Net Promoter Score

Choose Australia’s no. 1 returns experience to maximise customer happiness when it really matters.

  • "ParcelPoint really has encouraged me to be more adventurous in buying more from ASOS"
  • "This return process is what convinced me to buy from you again. Thank you!"

Why partner with ParcelPoint?

Build customer
confidence and loyalty

85% of Aussies check your returns policy before buying; 88% won't buy again after a bad experience

Easy setup with
no integration

Activate within 1-2 days, with a cloud hosted solution tailored to your returns policy

3 return options,
1 solution

Offer customers a choice of ParcelPoint drop-off, Australia Post and courier home pick-up

Branded customer

Get a branded returns portal, labels and notifications for your customers

Visibility and

Use our dashboard and reports to track and manage everything, eliminating blind returns

Spend less time
managing returns

Automate your returns process, make life easier for customers and reduce support contacts

Our pricing is on Point

  • Pay as you go, or save with our subscription plans
  • One national flat rate, to avoid any suprises
  • Option to go 100% customer paid
See pricing plans

Get started with ParcelPoint returns

Sign up online today

We'll set you up in 1-2 days

Start offering better returns

Sign up online today

Frequently asked questions

How do customers initiate returns?

That's up to you. Most customers self-serve to create their return (you can choose free or paid return shipping). Alternatively you can send a pre-printed return label in the outbound customer order, or you can set up an authorised returns workflow if you prefer to review return requests.

View the returns processes we support

What’s required to implement the ParcelPoint hosted solution?

For most retailers it's simply a case of updating the returns policy page on your website, to provide a link to your branded customer portal. View our best practice returns page guidelines.

Can I integrate ParcelPoint with my website?

Yes, of course! Most of our partners use our hosted solution, since it's branded and doesn't require any integration. But we have flexible APIs to suit any custom integration requirements.

Learn more