Delight customers with the new standard in delivery and returns

  • Guaranteed delivery to their door
  • Personalised last mile experience
  • Better for the community & the environment
Learn more
Product review rating 4.4 stars from over 3500 reviews
Google review rating 4.5 stars from over 1,500 reviews
Woman receiving parcel delivered by Parcelpoint runners shown with delivery notification icons Woman receiving parcel delivered by Parcelpoint runners shown with delivery notification icons Runner delivering parcel to home

Parcelpoint is trusted by 200+ retail partners

WHY CHOOSE US?

A more connected customer experience


Shopping online is exciting, but the experience is often let down by a poor delivery or return. It’s time customers felt connected and excited at every step.

Parcelpoint provides a true last mile experience for your customers within their local neighbourhood, putting them in control of their delivery or return when it really matters.

Parcelpoint runner with orange delivery backpack riding bicycle to destination

Benefits for retailers

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Seamless customer experience that boosts loyalty and reduces contact

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Guaranteed delivery – make the promise at checkout

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Superior yet affordable experience is your new standard

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RETAILER SOLUTIONS

Our unique offering


Our trusted network of Parcelpoints is central to our delivery and returns experience, providing convenient local pickup/dropoff options for customers while supporting our true last mile delivery to the door.

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Doorstep delivery icon

Doorstep Delivery
Give customers a local delivery experience after their parcel arrives in the neighbourhood

  • Guaranteed day of delivery
  • 2-hour window with live tracking
  • Flexible local pickup option
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Pickup
Offer customers Australia’s most convenient click & collect network at checkout

  • 1,400+ local Parcelpoints
  • Extended-hours opening
  • Efficient aggregated delivery
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Returns
Close your customer experience loop with our easy, flexible returns

  • Dropoff and pickup options
  • Easy print-free experience
  • Branded customer returns portal
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FOR COMMUNITY

Contributing to local community


Our delivery network is community-based and community-powered, designed to involve and support the local businesses, people and neighbourhoods that make up our ecosystem.

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Our Parcelpoints

Our national network of Parcelpoints are the cornerstone of our local experience.

Based in neighbourhoods around Australia, there are more than 1,400 Parcelpoint pickup and returns locations, many of them independent local retailers.

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Our runners

The riders and drivers who deliver our parcels are key to the friendly local experience we provide customers.

We stand for fair pay and safe work in our runner community, and we’re committed to ensuring our ecosystem works for everyone.

Parcelpoint delivery rider cycling to destination
Lighter footprints in the neighbourhood

Our last mile is designed to cut congestion and noise within the local community, and we’re working hard to reduce emissions by using bicycle delivery where possible.

“Ease of use and choice are two key reasons we decided to partner with Parcelpoint”


Paul Waddy, Head of Operations at Showpo

Experience the benefits


Guaranteed delivery

Greater customer loyalty

Lower support overheads

More sustainable last mile

Easy plug-and-play technology

Connected end-to-end journey

Loved by millions of Australians

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2.5 million

customers

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80+

Net Promoter Score

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1,400+

Parcelpoints

PARTNER WITH US

Ready to raise the standard?


It’s easy to start accessing the Parcelpoint experience for your customers. We’d love to discuss your needs.

Let's get talking

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