Because deliveries and returns should
be easy for you and your customers,
wherever they are, whenever they like.

 

But often they’re not…

  • 2 in 3 Australians regularly miss deliveries
  • 70% have issues receiving parcels at work
  • 53% can’t have or do not want parcels left on their doorstep
  • Opening hours at the post office are within work hours
  • Nobody likes to have to queue up to get their parcel
  • Individual deliveries and returns are expensive

It’s not a good customer experience. We wanted to change that…

Parcelpoint Badge

“Our vision is a world where people are more connected with each other, and their local communities. Where we work together, as neighbours, to help each other.”

And so we created PARCELPOINT.

A network of local delivery, pickup and return locations – convenience stores, pharmacies, service stations – all open late and on weekends – all around Australia, where you can have a parcel delivered, and pick up or drop off whenever you like.

No stress. No missed deliveries. No cards in the mail.

Simple. Personal. Connection.

Our 200+ retail partners include:

A better experience for customers

1.1 MILLION
happy customers
NPS 80

1500
locations around Australia
(85% metro coverage)

“The return journey is just as important as the final mile in e-commerce fulfillment. In building out a better returns solution, which includes Parcelpoint, Showpo is able to build trust with customers, and encourage customers to shop again with Showpo. Ease of use and choice are two key reasons we decided to partner with Parcelpoint.”

Paul Waddy, Head of Operations at Showpo

A better solution for retailers

 

  • 200+ retail store partners
  • Consolidating local freight to our Parcelpoints means we can offer the most cost-effective delivery and returns rates in the market
  • No missed deliveries means no re-delivery fees
  • It’s a secure alternative to “Authority to Leave”, which means fewer lost products
  • Drastically reduce customer service delivery & returns enquiries

Our products

 

Pickup
Customers can choose one of our 1500 Parcelpoint
locations around Australia as their delivery address,
with our easy to install checkout widget.

 

Return
Customers can drop off their return at any Parcelpoint
location. Our simple returns process can be
integrated, or we can look after everything for you.

 

Send
Send your parcels from any Parcelpoint
location, to anywhere in the world.

 

Contact Us

 

Talk to us. We like to connect. How can we help?