Parcelpoint is trusted by 200+ retail partners
Shopping online is exciting, but the experience is often let down by a poor delivery or return. It’s time customers felt connected and excited at every step.
Parcelpoint provides a true last mile experience for your customers within their local neighbourhood, putting them in control of their delivery or return when it really matters.
Seamless customer experience that boosts loyalty and reduces contact
Guaranteed delivery – make the promise at checkout
Superior yet affordable experience is your new standard
Our trusted network of Parcelpoints is central to our delivery and returns experience, providing convenient local pickup/dropoff options for customers while supporting our true last mile delivery to the door.
Doorstep Delivery
Give customers a local delivery experience after their parcel arrives in the neighbourhood
Pickup
Offer customers Australia’s most convenient click & collect network at checkout
Returns
Close your customer experience loop with our easy, flexible returns
Our delivery network is community-based and community-powered, designed to involve and support the local businesses, people and neighbourhoods that make up our ecosystem.
Our national network of Parcelpoints are the cornerstone of our local experience.
Based in neighbourhoods around Australia, there are more than 1,400 Parcelpoint pickup and returns locations, many of them independent local retailers.
The riders and drivers who deliver our parcels are key to the friendly local experience we provide customers.
We stand for fair pay and safe work in our runner community, and we’re committed to ensuring our ecosystem works for everyone.
Our last mile is designed to cut congestion and noise within the local community, and we’re working hard to reduce emissions by using bicycle delivery where possible.
Paul Waddy, Head of Operations at Showpo
Guaranteed delivery
Greater customer loyalty
Lower support overheads
More sustainable last mile
Easy plug-and-play technology
Connected end-to-end journey
customers
Net Promoter Score
Parcelpoints
It’s easy to start accessing the Parcelpoint experience for your customers. We’d love to discuss your needs.