Click & Collect

ParcelPoint is the Click & Collect specialist for online and omni-channel retail.

  • Australia’s largest collection point network, where online shoppers can pick up their orders 7 days and after-hours for maximum convenience.
  • The leading Click & Collect toolkit for e-commerce, enabling easy integration and a seamless customer experience at checkout.
  • White label solutions for global omni-channel retailers, covering everything from the online/mobile customer experience to in-store management.

Making online shopping easy

Click & Collect offers customers the benefits of shopping online without the frustration of missed deliveries.

Online and omni-channel retailers can improve sales and customer loyalty by solving common customer delivery problems.

2 in 3 people regularly miss a delivery.

40% of online shoppers would buy more if there was no chance of a missed delivery.

60% have issues receiving personal delivering at work.

53% do not want parcels left on their doorstep.

Our Click & Collect Solutions

Click & Collect with ParcelPoint

Improve delivery convenience with our extended-hours parcel collection network.

See below for more information.

Click & Collect for Omni-Channel Retailers

Drive traffic into your own store network.

See below for more information.

Click & Collect with ParcelPoint

Offer your customers a new level of delivery convenience, with the option to collect their order at their local ParcelPoint store, when it suits them.

With ParcelPoint, your customers will never miss another delivery.

Benefits of Click & Collect with ParcelPoint

  • 1,500+ stores, open 7 days a week
    • ParcelPoint is Australia’s largest and most convenient collection point network.
  • Customer experience is everything
    • We offer collection points near home or work, instant email & SMS notifications, and a quick and easy pick-up experience.
  • Easy, seamless e-commerce integration
    • We offer the leading Click & Collect toolkit, for easy checkout integration. Our store locator widget is responsive for access across online & mobile.
  • Flexible carrier solution
    • Use your regular carrier or choose our all-inclusive service – it’s up to you. We support drop-ship orders and split-shipments.
  • Customer care and reporting
    • Use our web portal to track customer orders, manage parcels and access detailed activity and exception reports.

Click & Collect for Omni-Channel Retailers

Improve customer delivery convenience and drive valuable footfall into your store network.

Our subscription platform can power your complete Click & Collect solution, from the checkout experience to in-store management. There’s no faster way to launch Click & Collect.

Benefits of our Omni-Channel Solutions

  • In-store and extended network options
    • Offer your own stores as collection point options, or extend your network with ParcelPoint locations.
  • Easy, seamless e-commerce integration
    • Our white label store locator integrates into your checkout, and is responsive for access across online and mobile.
  • In-store management
    • We offer a flexible web-based solution to ensure smooth in-store operations and a great customer experience.
  • Track & trace notifications
    • White label email and SMS notifications. Unified presentation of tracking events across all your systems, freight partners and stores.
  • Store-based fulfillment
    • Surface inventory availability at a store level to offer your customers the fastest way to receive an online order.
  • Customer care and reporting
    • Use our web portal to track customer orders, manage parcels and access detailed activity and exception reports.

ParcelPoint is the leading Click & Collect platform

Contact Us

To find out more contact us today

1300 025 639

Some of our Click & Collect Partners

“Great service. Very convenient. Puts your mind at ease knowing your parcel is somewhere safe where you can go at your convenience.”

- Terry, VIC

“A great alternative for me as I am not home regularly to receive deliveries.”

- David, VIC

“I was notified as soon as my item arrived and had a smooth and seamless pick up.”

- Juliette, ACT