ParcelPoint is a new way for Australians to receive and return parcels.
We have all experienced the frustration of a delivery that didn’t work out (some of us have probably used swearwords after finding a calling card in our letterbox, or a long queue at the post office). So we decided to shake things up and create a better parcel service, driven by a simple mission – ‘making online shopping easy’.
ParcelPoint is Australia’s largest network of extended-hours locations where online shoppers can collect and return their purchases when it suits them. Our network includes pharmacies, convenience stores, newsagencies and shopping centres – places that are open evenings and weekends, because that’s when people want to pickup and drop-off their parcels.
Our business was built by entrepreneurs who took a fresh approach to online retail logistics, anchored in technology innovation and a relentless focus on customer experience.
It all started in June 2011, when founder Phil Lee set up the first ParcelPoint pickup location in Pyrmont, Sydney. Another entrepreneur, Julian Leach, was busy working on the same problem a few kilometers away in Bondi Beach, after both had been frustrated with their own experiences of missed deliveries. By early 2012, Julian joined forces with ParcelPoint around the time that Mehdi Fassaie, Mark Coulter and Conrad Yiu had also joined the business.
We have been on a rocket-like growth trajectory ever since, establishing a national presence at 1,500+ local stores, partnering with 190+ major online retailers, and developing a global technology business from the software platform we initially built to power our own network.
If you have any questions or comments please contact us today.
Interested in partnering with ParcelPoint to make life easier for your customers?
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“It was an extremely easy process - close to home, efficient, and inexpensive.”
- Carla, VIC
“I was surprised at how easy it was to return an item.”
- Margaret, NSW
“A great alternative for me as I am not home regularly to receive deliveries.”
- David, NSW
“So easy to go and pick up the parcel from somewhere that is open later as I work all day. Very easy to use.”
- Hannah, NSW
“Great service, couldn't do without it!”
- Kelly, SA
“Was a very simple procedure and more affordable than other options.”
- Claudette, QLD