Online Retailers
Do you sell online? ParcelPoint is the easy way for your customers to receive and return their orders, enabling you to improve customer experience and save money.
The ParcelPoint network includes over 1,000 friendly, trusted locations such as convenience stores and newsagencies, with national coverage.
It’s the new way for your customers to experience online shopping – the easy way!
ParcelPoint Returns
ParcelPoint provides a cost-effective returns solution for online retailers, enabling shoppers to conveniently return their orders via ParcelPoint locations. The service includes tracked delivery to the retailer’s returns processing centre.
Retailers can offer the returns service to customers without any technical integration, by directing customers to the ParcelPoint website where they can print a returns label. Customers can relax while using ParcelPoint Returns with email proof-of-posting sent upon lodgment.
Benefits for online retailers:
- Cost effective solution that is competitive with other returns providers.
- Flexible integration options including a "zero integration" approach to get started quickly.
- More convenient solution for customers, based on extended opening hours and no need visit the post office.
- Opportunity to earn affiliate revenue on your customer returns.
- Full visibility of parcels through sophisticated tracking.
ParcelPoint Collections
Your customers can now deliver to a store around the corner, and collect their parcels when they want. Online retailers can offer ParcelPoint as a delivery option during checkout, adding convenience at a critical step in the purchase.
Our robust technology platform provides real-time location recommendations and we are ready to integrate with your online store now.
Benefits for online retailers:
- Improve checkout conversion by providing options and convenience at the delivery step.
- Improve customer retention by supporting a better end-to-end purchase and delivery experience, taking control of the last mile.
- ParcelPoint works with any carrier, providing independence and flexibility to use multiple carriers.
- Reduce return-to-sender issues by offering a more convenient pickup option, including email/SMS notifications and 14 days storage.