Online Retailers
parcelpoint infography

ParcelPoint is Australia’s largest growing network of over 1000 parcel collection and return locations making it easy for online retail customers to receive and return their online purchases.

Our leading services enable retailers to offer the highest levels of service, convenience and choice to their customers as our network has extended opening hours, weekend trading hours, tracking, insurance and flexibility.

Services

Click & Collect

ParcelPoint enables retailers to offer customers the most flexible, convenient delivery options through our national network of businesses. This removes the frustrations with online shopping of missing deliveries at home, not being able to have your parcel delivered to a workplace, waiting for a parcel to be home delivered or not being able to collect a package outside standard post office opening hours. Our robust leading technology platform offers integration choice removing significant internal development work for your retail business.

Easy Returns

Our solutions offers retailers an easy returns service for their customers that provides significant choice, flexibility and security. The service includes a full management portal, easy customer booking process and a leading returns product that includes a flat rate costing up to 10kg, tracking, insurance and customer notification. With a range of integration options including a hosted solution, Magento extension and API’s we have a service for all businesses.

Some of our retailers

THE ICONIC Jigsaw Clothing Groupon Temple&Webster logo Tarocash logo Zodee logo
sportscraft logo SABA logo Marcs logo Missguided logo Brands Exclusive logo Toys Paradise logo

Click & Collect Solutions

Your customers can now have their parcels delivered to a store convenient to them and collect when they want. ParcelPoint enable retailers to offer this extra delivery option during checkout adding a critical element of choice and flexibility to the online shopping experience. Our platform offers leading technology components proving real-time location and integration options.

Click & Collect Widget

A straightforward solution for light weight integrations where only html and javascript can be amended. This enables functionality for quickly implementing ParcelPoint store search and selection within your website providing retail customers the choice to select one of over 1000 locations across Australia for delivery of their online purchase.

Click & Collect API

These API’s enable full integration of ParcelPoint services to ensure full control of the customer experience and parcel management. The ParcelPoint Platform APIs are implemented using REST style web services and send and receive data in JSON format.

Managed Returns Solutions

Whether you are a national multi-channel retailer or small business, development work and integration can be time consuming, costly and difficult to prioritise. ParcelPoint offers a range of straightforward integration methods for your returns solution allowing you to offer your customers the highest service standards.

Hosted Solution

ParcelPoint offers a simple hosted returns solution which can be activated with no IT development work. This solution includes all our market-leading features such as a dedicated branded page, management portal, parcel tracking, parcel insurance and notifications. With no upfront costs, no development work and built in Australia Post integration this technology is a perfect solution for your business and your customers.

Integrated Magento Returns

Trusted by more than 150,000 businesses the Magento platform is used by some of the world's leading brands. ParcelPoint has a returns plugin at no extra cost for integration with this leading ecommerce platform allowing full customisation management capabilities with minimum cost.

Find out more about our Magento plugin

Returns API

These API’s enable full integration of ParcelPoint services to ensure full control of the customer experience and parcel management. The ParcelPoint Platform APIs are implemented using REST style web services and send and receive data in JSON format.

"As Australia’s number one group buying company, Groupon strives every day to provide the best delivery and returns experience to our customers. ParcelPoint provides us the flexibility to offer return services from a network of local convenient businesses across Australia ... ParcelPoint has not only supported us with cutting edge technology solutions for returns management but also provide proficient service and customer care capabilities. Lastly, they have a great team who is driven to add value".

Gunjan Verma, Managing Director – Operations, Groupon ANZ

Groupon logo

"An easy and effective returns management process is essential for an Omni-channel fashion retailer such as ourselves. ParcelPoint’s proven methods, multiple points of return, leading technology and customer service focus, enable us to provide the high level of service to our customers that they are used to, and simplifies the whole returns process."

Peter Ratcliffe, Head Of Digital - RAG (Connor, Tarocash, yd.)

RAG logo