Making online shopping easy

ParcelPoint is a leading parcel services and technology business focused on making online shopping easy.

The business was established in Sydney in 2011, and has since grown rapidly to become:

  • Australia’s largest network of extended-hours locations where online shoppers can collect and return their purchases when it suits them.
  • A leading cloud technology platform, providing specialist fulfilment solutions for global omni-channel retailers and logistics providers.

ParcelPoint was built by entrepreneurs, and continues to apply a fresh approach to the rapidly growing online retail and logistics sectors. Our success is anchored in technology innovation and a relentless focus on customer experience.

It all started in June 2011, when founder Phil Lee set up the first ParcelPoint pickup location in Pyrmont, Sydney. Another entrepreneur, Julian Leach, was busy working on the same problem a few kilometers away in Bondi Beach. Both were frustrated with their own experiences of missed deliveries and recognising the booming online retail market, they set about solving this problem.

The concept was quickly embraced by a steady stream of happy customers in Sydney, and soon attracted interest from major online retailers and delivery companies.

By early 2012, Mehdi Fassaie, our CEO, joined Phil along with Mark Coulter and Conrad Yiu. Julian also joined forces with ParcelPoint at that time, creating a formidable team with the firepower to be a market-leader.

ParcelPoint has been on a rocket-like growth trajectory ever since, establishing a national presence at 1,500+ local stores, partnering with 150+ major retailers as well as leading freight carriers, and developing a global technology business from the software platform we initially built to power our own network.

If you have any questions or comments please contact us today.

Interested in partnering with ParcelPoint to make life easier for your customers?
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1,500+ locations

7 Days a week

Open lateafter work

Secureand insured

“It was an extremely easy process - close to home, efficient, and inexpensive.”

- Carla, VIC

“I was surprised at how easy it was to return an item.”

- Margaret, NSW

“A great alternative for me as I am not home regularly to receive deliveries.”

- David, NSW

“So easy to go and pick up the parcel from somewhere that is open later as I work all day. Very easy to use.”

- Hannah, NSW

“Great service, couldn't do without it!”

- Kelly, SA

“Was a very simple procedure and more affordable than other options.”

- Claudette, QLD